Privacy Policy

We are committed to protecting and respecting your privacy.
We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

a) the personal data we collect about you
b) how we look after your personal data when you visit our website
c) with whom your personal data might be share and
d) your privacy rights and how the law protects you.

Personal data which we collect

Personal data provided by you

The personal data collected may include your:
a) full name;
b) date of birth
c) email address;
d) telephone number;
e) enquiry details.

Personal data provided by 3rd parties

In order to help us improve how we provide our services to you, we may receive information about you from other sources which we will add to the information we already hold about you.

How we use personal data

Overview

We collect information about you so that we can:

(a) assist you with your queries in relation to our business
(b) conduct research, statistical analysis and behavioural analysis;
(c) carry out customer profiling
(d) detect and prevent fraud;
(e) notify you of any changes to our website or to our services that may affect you; and
(f) improve our services.

When we might share your personal data with THIrd parties
We do not, and will not, sell any of your personal data to any third party.
As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:
(a) service providers that help us to run our business such as our marketing platform provider (MailChimp) who records your marketing preferences and sends our email communications to you; website hosting providers; website developers;
(d)  professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
(e)  law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

How we ask for Consent
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent.  By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what are your rights as a data subject (all of which is set out in this Privacy Notice). 

How we keep your personal data secure
To protect your information we maintain our policies and procedures to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
In addition to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
(a) access to personal data is restricted only to those employees who need to access this information;
(b) we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
(c) information used for reporting and/or customer profiling purposes is anonymised.

How long do we keep your personal data
We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.

Transfers of your personal data out of the EEA
All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”).  If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Notice accordingly. 
When you link to one of our trusted third party reservation supplier websites, our marketing platform provider (MailChimp) when you sign up to receive our newsletter or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy notice carefully or get in touch with us for more information. 

Your rights

The right to access information we hold about you

At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. We will respond to your request within 30 days.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing.

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above. 

Cookies and tracking

Use of cookies

A cookie is a small text file which is placed onto your device when you access our website. We use cookies on this website to:
(a) recognise you whenever you visit this website (this speeds up your access to the website);
(b) obtain information about your preferences, online movements and use of the internet;
(c) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests; and
(d) make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent to cookies

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Notice. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

Take care when linking to our social media sites
Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible.  If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully. 

Contacting us
If you have any queries about this Privacy Notice, need further information about how Eden na Eden DOOEL use your personal data or wish to lodge a complaint, please contact us by any of the following means:

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.
This Privacy Notice was last updated on March 22, 2019.